< Help


How Do I Request Help from THRIVE?

Food Assistance

Call First Call for Help, 757-594-4636 x2 and request food assistance. You will be directed to a pantry closest to you. To come to our food pantry, call First Call beginning at 10:30am Monday – Thursday and request to come to our facility. At THRIVE, we allow you to shop for your own food. You are invited to select a weeks’ worth of fresh, frozen, and shelf-stable items.

Pantry Hours
Monday, Wednesday & Thursday: 1:00pm – 3:00pm*
Tuesday: 10:30am – 2:00pm*
*Pantry hours extend to 5:00pm most days
4th Wednesdays: 5:00pm – 7:00pm

Rent & Utility Assistance

Resources for Tenants

Virginia Housing Development Authority has created a Renter Handbook (click here to view)
The Virginia Poverty Law Center has created excellent resources for tenants to learn their rights during the outbreak.
Click here to view their resource for Rental Tenants
Click here to view their resource for people in staying in Hotels or Motels
Click here to view their eviction flow chart
Click here to view their recommendations on requesting a payment plan from your landlord
Click here to view their FAQ on evictions

At the core of THRIVE’s ministry is financial coaching services. Select applicants who are extended an appointment for assistance will be required to bring in paperwork that demonstrates your complete household income and expenses for a financial coaching session.

Requirements for assistance*:

  • Applicant must reside in Newport News, Hampton, York County
  • The name of the applicant must be on the bill
  • Eligible bills include utilities, and rent (phone bills, car expenses, medication costs etc. are not eligible expenses)
  • If THRIVE is able to assist with a portion of the bill, the applicant must be able to supply the remaining portion of the bill to prevent utility cut-off or eviction before our portion is released.
  • Applicant has not received financial assistance from THRIVE within 3 years

Preferences are given to clients who*:

  • Reside in their current place of residents for 6 months or longer
  • Are members of the A.L.I.C.E. population, who are considered the “working poor” (defined by the United Way here)
  • Need less than $800 to complete bill payment, understanding that THRIVE can still only provide a portion and the client must provide the other portion before payment is released
  • Have an eviction notice, court date, or utility cut-off notice (qualification temporarily lifted)

*There is no guarantee that we will be able to assist you. THRIVE receives a high volume of requests and has a limited amount of funding available. Please reach out to other resources listed at the bottom of the page.

How to Apply

To apply for assistance immediately, click the button below and fill out our secure online application. You will receive a response via email within 2-3 business days.

To apply for assistance immediately, click the Help button below and fill out our secure online application.

To apply by phone, call our request line: 757-877-6211 ext 1. which is open Monday and Wednesday between 9am – 11am. Leave a message and a THRIVE team member will return your call to take your application within 1 business day. To submit an application immediately, please click the button to apply online.

Who Else Can Help Me?

There are two main referral lines in the community that can direct you to other helping agencies.
Housing Hotline, 757-587-4202
First Call for Help 757-594-4636

Contact Us

Please submit your message through our contact form and it will be forwarded to the appropriate team member.

Phone: (757) 877-6211
Fax: (757) 585-3572

Thrive Peninsula

13195 Warwick Boulevard, Unit 2C
Newport News, VA 23602-8320

Outreach Center
Monday – Thursday: 10:00am – 5:00pm
Fridays 10:00am – 2:00pm
Donations can be dropped off anytime during our open hours

Monday, Wednesday & Thursday: 1:00pm – 5:00pm
Tuesday: 11:00am – 5:00pm
Friday: 11:00am – 2:00pm

Service is by call-ahead appointment.




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